Each of "RAIBUM” suitcase has a 2-year warranty from the date of purchase. This warranty covers only defects in material and workmanship found in the suitcase and it provides reparation and/or replacement of this suitcase (in accordance with The Consumer Rights Protection Law in the Republic of Latvia). The warranty can be enforced only upon presentation of the invoice – given and dated by the seller when purchasing RAIBUM suitcase. The warranty does not apply if the suitcase is damaged by accident, by a drop to the ground, cosmetic damage (such as scratched material), through normal wear-and-tear, unreasonable use, exposure to extreme temperatures, solvents, (salt) water or any other cause, other than material and/or workmanship defects. The warranty is also voided in case of any modifications or unauthorized reparations to the suitcase. We wish to point out that damage incurred during transportation or travel is not covered by the warranty. Transportation damage must be reported to the airline, bus or rail company. This company is in principle liable for the damage incurred during the transportation or travel, and will have to accept and process the damage claim. Travel insurance often covers such damage as well. If RAIBUM suitcase becomes defective within the warranty term, please contact us by email, at info@raibum.com. All claim enquiries by email should be supported by photos of the problem, proof of purchase, and a brief description of the problem or complaint.